RETURN & SHIPPING POLICY
- Order cancellations are not accepted.
- Returns are not accepted at this time. However, exchange is available within 14 days of receiving your item and will be issued in the form of store credit. Shipping costs to return the item to The Collective Coven is to be paid by the customer.
- Items must arrive with original tags and appear to be unworn, which will be at the sole discretion of The Collective Coven.
- If you receive the wrong item or a defective item, please contact us within 7 days of receiving your item to have the item swapped out or correct items sent.
- Exchanges or returns are not accepted on sale items, custom-made items, and made-to-order items. All sales are final.
- Due to health concerns, all face mask sales are final.
- The Collective Coven is not responsible for exchanged items until they are back in our possession. It is highly recommended to send your return items with tracking due to issues and delays related to COVID with USPS.
- Please email email@example.com for all exchange-related questions.
- Orders are processed and shipped within 7-15 business days. This does not include weekends or holidays.
- Once an item is shipped, it is then beyond our control, and we cannot be held responsible for any delays caused by USPS/UPS. We highly suggest purchasing Route ship insurance at checkout to insure the most protection for your packages.
- Please make sure your address is correct! Email firstname.lastname@example.org right away with your order number to correct an address. Once an item is shipped, we are unable to change it, and if the item is returned, the customer will be responsible for charges to reship the item. We will also not accept canceled orders on items returned due to incorrect address info.
- The Collective Coven is also not responsible for items lost due to incorrect addresses.
- If a package says it has been delivered but you cannot locate your package, please contact your local USPS. We do not have any more tracking info than you do, and they may be able to help further. In many instances, we advise waiting an extra day or two after the item has said it's been delivered, as many times things have been showing up days after they say delivered.